Principal Consultant
Confident Communities Consulting, LLC
Increase the confidence members have in your organization with the help of an experienced online community management professional. Catherine Hackney has over a decade of experience with managing communities. Catherine will work with you through a personalized approach by getting to know your goals and audience intimately to customize a plan that fits your community building needs.
Certified Partner of Higher Logic since 2020.
Platforms
- Breezio
- Forj
- Higher Logic
Specialization
- Analytics
- Automation
- Code of Conduct
- Community Launches
- Community Shutdowns
- Community Turnarounds
- Customer Advocacy
- Events Management
- Gamification
- Learning
- Mobile Communities
- Monetizing
- Non-Profit / NGOs
- Operations
- Technical Implementation
More About Me
In 2017, Catherine Hackney started Confident Communities Consulting after recognizing a deep need for specialized online community management services in the professional association world. Then began the rewarding work of sharing her expertise with a variety of associations. Catherine is at the heart of every Confident Communities project. As a result of the relationships Catherine has built during her years in the industry, Confident Communities has a wide range of assets to draw on. Confident Communities has a reputation of insightful understanding of the association community world.
“Through my experience personally as a member of several online communities and previously working in the Membership department of a professional association, my passion grew to learn all I could about leading robust member-only communities. I became uniquely qualified to offer community management consulting to advance the success of association communities. Nothing gives me more satisfaction than seeing posts from members about how the community has directly benefited them.”
-Catherine Hackney, Principal Consultant
Confident Communities has been a Certified Partner of Higher Logic since 2020. Catherine also mentors budding community professionals and has been an MVP member of the Higher Logic user group, HUG, since 2016.
Works With
- Medium Size Businesses
- Education
- Associations / NGO / Non-profit
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